When you open a new business everything can seem a little overwhelming but also very exciting. You will, hopefully, be very busy meeting new customers or clients, dealing with suppliers and doing the work you are good at be it baking cakes, counselling individuals or selling various items. However, there are some very important things that you need to remember if you want your new business to be a success, here are four of the most important ones.
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Your new business premises will likely feel like your new baby and you will want to show it off to everyone. This means it is probably going to be gleaming as you take great pride in it. However, you must remember to clean the unseen too in order to keep it ship shape and as your business takes off it is unlikely you will have the time to do this yourself so you may wish to hire in professionals. The areas I am talking about are places like the air ducts, especially if you have a kitchen in your new business, for this hire kitchen extract duct cleaning experts. Also think about your flooring, especially if you have carpets as no doubt there will be hundreds of dirty shoes walking across it on a weekly basis so you may want to book a regular carpet cleaner to come out and deep clean them. Next on the list are your windows, all of them, inside and out including any round the side or back of the premises that you may not see on a regular basis but clients might still notice when walking past.
Keep a record of your income and expenditure
If this is your first business and your first time doing your own taxes then make sure you keep a record of everything and where possible keep all your receipts together. I would even advise printing off any electronic ones so that you have a box of everything together when you need it. This will make it so much easier when it comes to managing your finances. If you are more of an online person then you may find keeping a spreadsheet works better for you, whatever you choose make sure you update it on a weekly basis. If you deal with a high number of invoices daily, then you may find a tool such as this free NDIS invoice template invaluable for streamlining your invoicing process.
Make your business as inclusive as possible
If your business is customer facing then make sure it is as inclusive and as accessible as it can be. If there is a step then invest in a ramp that can be put out for clients when needed, add handrails to the bathrooms and offer longer appointments for those that require it. In addition to thinking about mobility issues you may also need to consider dietary ones even if you don’t sell food and drink. If you offer your customers or clients a drink make sure you have options, like non-dairy milk or cold as well as hot drinks. If your business means you have regular clients that stick to appointments, then get to know them and ask them their preferences and then try and make sure you have what they need for their visits. Going the extra mile will help ensure that they return and recommend you to others too.
Ask for feedback
When your business is new you will do things how you think they should be done but be sure to ask both your customers and staff for feedback on how this works practically for them. You do not need to change everything based on one piece of feedback but take it on board and if you are receiving the same feedback over and over again then it might be worth making some changes. You could do this by asking them directly, leaving feedback cards in your business that are accessible to anyone that wants one or collecting email addresses or phone numbers and sending them online feedback questionnaires after their visit.
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